Configuring services regarding service environment and productivity indicators
Autor_innen: Michael Becker, Stephan Klingner, Martin Böttcher
3rd International Symposium on Services Science, 2011, Szczecin, Polen
Zusammenfassung
In course of the extensive changes in the service sector, methods and tools for modelling services, managing service-portfolios and optimising service-offers are required. This paper proposes an extension of a basic metamodel as described in various previous publications to be able to describe non-functional properties, global variables and the definition of configuration constraints.